F.G.Rowland Ltd

Privacy Policy

 

 

Who are we?

 

We are F.G.Rowland Ltd and can be contacted on the below contact details:

• Email: tim@rowlandtractors.co.uk
• Telephone: 01254 826295
• Address: Flatts Farm, Rabbit Lane, Bashall Eaves, Clitheroe, Lancs, BB7 3NB

 

 

Why do we collect and use your personal information?

 

We collect and use your personal information for the following purposes:

• To provide you with a finance option to purchase some of our tyres;
• To assist to you to hire either a Tractor or Machinery;
• To provide you with our servicing and repair service:

 

 

What happens if I do not provide my personal information?

 

We need your personal information to provide our services and goods to you.

If we do not collect your personal information we will not be able to provide

some or all our services to you.

 

 

Who will we share your personal information with?

 

We may share your personal information with third party lenders where you require

credit to purchase tyres from us.

 

We may share your personal information with regulatory bodies such as the FCA and

HMRC when required to do so by law.

 

We may engage the services of professional advisers such as compliance consultants,

lawyers and accountants who may be given access to your personal information to

provide their services to us. We will ensure that your personal information is protected

by obtaining a written undertaking of confidentiality from the professional service

providers.

 

 

How long will we store your personal information?

 

We will store your personal information for upto six years from ceasing to be our client.

This is to enable us to refer to our records in the unlikely event that you want to lodge a

complaint against us within six years.

 

We will store personal information for longer than six years where the personal

information is asscociated with the record of finance or hire and cannot be separated

from our records.

 

 

What are your rights in relation to your personal information?

 

Right to access

You have the right to request copies of the personal informationwe hold about you at

any time.

 

Right to rectification

You have the right to request that we correct any inaccurate personal information we

hold about you.

 

Right to erasure

You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are

still providing our services to you. We will be able to delete your personal information

once you cancel the services or once the service is completed.

 

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

 

Right to object

You have the right to object to the collection and use of your personal information at

any time.

 

Right to data portability

You have the right to obtain a copy of your personal information in a legible and

compatible format such as Excel or Word.

 

 

How can I exercise my rights in relation to my personal information?

 

You can exercise all of your rights by contacting us on any of the above contact details.

 

 

How do I lodge a complaint about the use of my personal information?

 

You can lodge a complaint with use directly by contacting us on one of the above contact

details.

 

You also have the right to lodge a complaint directly with the Information Commissioner's

Office (ICO). The ICO are the regulator who makes sure that we use your personal

information in a lawful way.

 

You can lodge a complaint with the ICO by following this link https:/ico.org.uk/concerns/

Or calling the ICO on 0303 123 1113.